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AI Missed-Call Recovery
Voicemail is dead.
AI text-back is your front desk.
The moment a call rings out, Whitrack texts the caller in under 10 seconds — in your shop's voice, not a bot tree. Books the job, escalates emergencies, and hands off cleanly when a human is needed.
9 sec
Median first text
From the moment a call is missed to the first SMS landing in the customer's pocket.
55%
Recovery rate
Median across 300+ shops: more than half of voicemail-abandoned callers get re-engaged.
$3.2k
Recovered week one
Average shop's missed-revenue recapture in their first seven days on Whitrack.
How it works
Four steps. None of them you.
Set up the phone forward once, walk away. The AI handles the rest from missed call to booked job.
1
Call rings out
Customer calls your existing business number. You're under a sink, on a roof, in the panel. Three rings, no answer.
2
AI texts back instantly
"Hi, this is the team at [Your Shop] — sorry we missed you. What's going on?" Tone, brand, and trade-specific intake questions, all configured.
3
AI triages + qualifies
Trade-specific diagnostic questions. Emergency severity flags. Address, time-window preference, photo intake when needed.
4
Job lands on your dispatch board
Pre-filled job card with full conversation history, assigned to the right tech with the right skill in the right time slot.
What's in itBuilt for the way trades
Built for the way trades
actually answer the phone.
Brand-tuned voice
Configure tone, signature, and 'how you'd answer this' for the AI. Customers think it's the office, not a chatbot.
Hazard escalation
Burning smell, gas leak, flooded basement, no heat in winter — AI flags and pages you immediately. The AI never tries to handle real danger.
Keep your number
Conditional call forwarding routes only the missed calls to Whitrack. You keep every other ring.
TCPA-compliant by default
Quiet hours per state, opt-out parsing, consent timestamps. We block bad outbound before it leaves the queue.
WhatsApp + SMS
If a customer prefers WhatsApp, we meet them there. Same AI brain, same job record.
Photo intake
Customer texts a photo of the leak/panel/roof — AI categorizes and routes to the right tech, before anyone calls back.
Across the trades
Same engine, trade-specific intake.
HVAC
Asks the right diagnostic on heat-wave week. Books the install or the tune-up. Surfaces equipment age before the tech rolls.
See hvac →
Plumbing
Triages emergency vs. routine. Quotes after-hours rate up front. Escalates floods to the on-call plumber, books drips for tomorrow.
See plumbing →
Electrical
Hazard-aware: sparks, burning smell, hot panel page you immediately. Routine outages get booked, not escalated.
See electrical →
Roofing
Storm-day campaigns + missed-call AI in one. Branches insurance vs. cash paths. Pre-loads aerial measurements for the inspector.
See roofing →
Garage Door
Spring break, opener failure, sensor issue — diagnostic intake matches the right tech and the right truck stock.
See garage door →
Pest Control
Recurring service customers get priority routing. New leads get a route-density-aware first booking.
See pest control →
- 14-day free trial — no credit card
- Cancel anytime, export your data
- Set up in 15 minutes
FAQ
The questions shops actually ask.
No — the AI introduces itself as 'the team at [your shop],' speaks in your configured tone, and mirrors what an office manager would say. We've blind-tested with 12,000+ conversations and customers don't ping it as a bot.
The AI detects frustration, escalation phrases, or explicit asks ('let me talk to someone') and immediately stops replying — pings you in-app and via SMS so you can take over. The handoff is seamless from the customer's perspective.
Yes. We set up conditional call forwarding so only missed calls flow to Whitrack. You keep your number, you keep every connected call.
Onboarding walks you through your service area ZIPs, base rates, after-hours surcharges, and trade-specific intake questions. The AI is grounded in your config, not generic LLM output.
Every conversation is logged. You can flag a mistake from the conversation view, and the next conversation in that pattern is corrected. The AI improves shop-by-shop.
Yes. Quiet hours by state, opt-out parsing, explicit consent capture for marketing campaigns, audit log of every send. We block bad outbound at the queue layer before it leaves.